What exactly is a Managed server?
A Managed server is dedicated server or virtual private server backed with extra technical support services such as round the clock monitoring, off-site backups, security and firewall management, software updates, and software technical support beyond just rebooting the server if you have a problem. Many competitors out there today abuse the term Managed, when in reality they only provide minimal or no support when you run into trouble. TurnKey Internet was founded on managed services and we take it very seriously - when we say our servers are fully managed we mean it, and put it in writing. TurnKey Internet provides extraordinary managed support at an affordable price with technology and infrastructure that you can trust.
TurnKey Managed Services
| Silver | Gold | Platinum | |
|---|---|---|---|
| Monthly SystemAdmin Hours | 2 Hours | 3 Hours | 5 Hours |
| Server Hardening | |||
| Firewall Setup and Configuration | |||
| Business Continuity Insurance | |||
| Operating System Reloads | |||
| Server Tuning (PHP/Mysql/Apache) | |||
| R1Soft OffSite Backup Data Protection | 50 GB | 100 GB | |
| Virtualization Support (OpenVZ/Xen/Vmware) | |||
| 3rd Party Software Assistance | |||
| Enterprise-Class Services (see below) |
All managed plans include
- Operating System (OS) Reloads
- cPanel/WHM and WHMXtra Setup
- Firewall Setup & Configuration
- Server Hardening
- Kernel Upgrade
- Control Panel Software Upgrades
- E-mail Configuration (Domain Keys, etc.)
- MySQL Tuning
- PHP Tuning
- Web Server Tuning
- Business Continuity Insurance
Enterprise Class Services (Included in Platinum Plan)
- 3rd Party Script and Software Assistance
- Database Replication and Mirroring
- Server Replication and Mirroring
- Manual/Custom O/S and Control Panel Updates
- On-Demand Security and Vulnerability Assessment
- Advanced Virtualization (VPS Reselling) Support
- Software Updates and Security Patches
- Network-Based Security Monitor
- Load Balancing and Fail Over
- Server Clustering
1 Server Administration Support hours include service and support for items listed on the managed services page above based on hours used in a given month.
Service and support in any month beyond the 1 Server Administration Support hours on a specific server, or for items outside the above managed services (such as 3rd party software) will be billed at the hourly rate (billed in 30 minute increments).
| Server Management | TurnKey Internet bundles full server management with our products. TurnKey Internet provides Operating System (O/S) hardening, software updates, security patches and support for your server's standard software such as the web, database and email system. TurnKey's Silver, Gold, and Platinum. service levels provide extraordinary support at an affordable price with technology and infrastructure that you can trust. |
| Secure Backups | The TurnKey Backup service ensures that your data is safeguarded from faulty hard drives and accidental loss by overwriting or deleting. TurnKey will backup your server data to one of our secure remote storage servers on a weekly basis, and archive it in both New York and London for up to 1 month. Our Off-Site backups ensure you will be protected in case of a natural disaster. We require administrative access to the server to setup and install the TurnKey backup software, or you can optionally setup your own backups using the TurnKey disk sync service. |
| Monitoring | The TurnKey Monitoring Service provides you with your own personal 24 x 7 watch dog to track your server's status, and performance. Advanced URL content checking is included, allowing you to ensure your web server is working properly at all times. The TurnKey Monitor service provides you with real time monitoring from London, New York, California and Texas - combined with our advanced statistical analysis tools you can see just how your server performs from other regions of the United States and the world. TurnKey Internet staff monitor your server's status for any signs of trouble such as disk space alarms, cpu overload, and bandwidth alerts so we can spot trouble and react for you before a small problem turns into a full blown outage. |
| Enterprise Services | TurnKey Internet offers advanced enterprise services such as clustering, database replication, load balancing, managed firewall solutions and even virtualization support. TurnKey brings diverse technical knowledge that can save you over $100,000 in salary costs when deploying these enterprise level technologies for your hosting needs. |
| Business Continuance | TurnKey Internet now offers business continuance insurance on all managed servers. Business continuance insurance provides added protection and peace of mind to our managed server customers who want security against sudden bandwidth overage bills and the other potential dangers that all servers face on the Internet today. Denial of Service Attacks (DoS), x-employees, and hackers can cause costly hours of maintenance to restore from backup, reload the operating system or defend against network attacks. TurnKey Internet's business continuance insurance alleviates any costs related to data restores, O/S reloads, admin assistance or excessive bandwidth usage as a result of such an attack. |
| Remote Reboots | TurnKey Internet offers you 24 x 7 instant access to your server in case you run into trouble such as if the server becomes unresponsive or crashes. You can remotely reboot the server via our secure web interface - no costly down time waiting for a phone call or email to be answered (like with other providers). With TurnKey Internet, instant remote reboot access is standard on every server plan - not an 'option' or paid upgrade like with many other providers. |



